Tech Stack

Description

As a Senior Customer Engineer at Harness, you will own end-to-end resolution of complex customer issues across the CI/CD stack, troubleshoot infrastructure automation, and serve as a subject matter expert during onboarding and expansion. You'll work closely with Product and Engineering teams, representing customer feedback and guiding enterprise customers to best outcomes.

Requirements

• 5-7 years experience in a customer-facing engineering role, DevOps, or SRE
• Experience with cloud platforms (AWS, GCP, Azure) in automation and cloud cost administration
• Proficient in Linux, networking, and distributed architectures
• 2-5 years hands-on experience with SQL and/or Big Query, BI principles, and embedded analytics
• Hands-on experience with FinOps principles (showback/chargeback, budgeting, forecasting)

Responsibilities

• Own end-to-end resolution of complex customer issues across the CI/CD stack
• Troubleshoot and debug infrastructure automation (Auto-stopping, Recommendations, execution and metrics data) from Cloudwatch, Google Cloud Operations, Azure Monitor
• Serve as CI/CD subject matter expert during onboarding, implementation, and expansion
• Lead incident triage and root cause analysis during escalations, coordinating cross-functionally
• Develop reusable best-practice templates and playbooks for in-product dashboards and KPIs