Tech Stack

Description

As a Customer Success Manager at NICE, you will own the post-sale relationship with key enterprise customers, ensuring they achieve measurable value and long-term success with our CX platform. You'll drive adoption of AI-powered capabilities, conduct regular success reviews, and collaborate across teams to deliver exceptional outcomes.

Requirements

• Bachelor's degree in CS, Business Information Systems, or equivalent
• 6+ years in Customer Success, TAM, or similar roles in SaaS/telecom/contact center
• Ability to translate technical capabilities into business value
• Excellent analytical, problem-solving, and communication skills
• Strong knowledge of contact center platforms

Responsibilities

• Serve as single point of ownership for customer success across assigned accounts
• Develop strong relationships and hold regular success reviews
• Drive adoption and value realization including AI capabilities
• Partner with internal teams to ensure issues and initiatives progress effectively
• Proactively manage customer health, risks, and escalations