🛠 Tech Stack

💼 About This Role

You'll establish and lead the technical support function at a fast-growing cloud and AI security company. You'll act as the first line of technical expertise, troubleshooting complex issues and ensuring customers get maximum value from their runtime cloud security deployment. This is a chance to shape a high-impact function in a $120M funded startup with strong product-market fit.

🎯 What You'll Do

• Serve as primary customer contact for timely technical support.
• Diagnose and resolve issues in cloud, containerized, and network environments.
• Collaborate with engineering to reproduce and escalate complex issues.
• Guide customers through setup, configuration, and best practices.
• Document issues and solutions to improve internal knowledge and customer experience.

📋 Requirements

• 3+ years in Tier2/3/4 support or system/post-sale/production engineering role.
• Strong knowledge of cloud environments (AWS, Azure, or Google Cloud).
• Familiarity with containerized environments (Docker, Kubernetes).
• Hands-on experience with Linux systems and troubleshooting.
• Understanding of networking, routing, and security concepts.

🎁 Benefits & Perks

• 🏖️ Remote work model
• 🩺 Health insurance and wellness benefits
• 🏢 Opportunity to shape channel strategy at a high-growth security startup

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen with recruiter· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min