💼 About This Role

You'll lead the EMEA customer success organization, partnering with Fortune 500 C-suites to drive transformation with AI. Your core impact is owning retention and growth while scaling a world-class team. This builder role reports to the COO and collaborates with CEO and CRO at a $1.9B-valued AI platform used by Mars, Marriott, Uber, and Vanguard.

🎯 What You'll Do

• Drive industry leading NRR and GRR goals tied to quantifiable business outcomes
• Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market
• Design and operationalize a regional success model with playbooks, metrics, and governance
• Build trusted partnerships with CIOs, CMOs, and business leaders at top enterprises

📋 Requirements

• 15+ years in enterprise SaaS or transformation-driven technology
• 7+ years in senior CS or post-sales leadership across multi-country EMEA
• Proven record building and scaling CS organizations through inflection points
• Fluent in enterprise AI adoption and governance with ROI frameworks

✨ Nice to Have

• Led Engagement managers, Customer architects, and Customer support directly or indirectly
• Experience in hypergrowth, global expansion, or IPO environment

🎁 Benefits & Perks

• 🏖️ Generous PTO plus company holidays
• 🏥 Comprehensive medical and dental insurance
• 👶 Paid parental leave for all parents (12 weeks)
• 💰 Competitive pension scheme and company contribution
• 📚 Annual work-life stipends for wellness, learning, and development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Executive Interview with COO and CEO· 60 min