🛠 Tech Stack

💼 About This Role

You'll lead a team of case managers overseeing patient support center operations, ensuring compliance and quality service. You'll collaborate with stakeholders to drive effective program management and optimize patient outcomes. This fully remote role offers the opportunity to make a difference in patient support.

🎯 What You'll Do

• Lead and motivate a team of case managers.
• Oversee workload management for adequate coverage.
• Identify and implement improvements for patient/provider experience.
• Establish partnerships with Central Operations for CRM optimization.
• Monitor team performance against KPIs and SLAs.

📋 Requirements

• 5+ years in pharmaceutical, biotech, or patient support sector
• 2+ years of leadership experience in a management role
• Bachelor's Degree required
• Experience with direct provider and patient interaction

✨ Nice to Have

• Advanced degree preferred
• Knowledge of case management and patient access services
• Proficiency in CRM systems

🎁 Benefits & Perks

• 💰 Competitive salary range $125,600-$234,000/year
• 🏥 Comprehensive benefits including medical, financial, and other perks
• 🏦 401(k) eligibility with company contributions
• 🏖️ Generous paid time off including vacation, sick leave, and parental leave
• 📈 Opportunities for professional development and growth

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 45 min
3. 3Interview with Team· 60 min