🛠 Tech Stack

💼 About This Role

You'll lead a team of Client Support Specialists in an assigned region, combining people management with direct support responsibilities. You'll ensure operational excellence and deliver a consistently high-end luxury service experience for clients. This role supports the Atlanta, Washington DC, and Miami showrooms.

🎯 What You'll Do

• Lead, coach, and develop a team of Client Support Specialists.
• Monitor showroom volume and balance workloads for seamless coverage.
• Serve as primary escalation point for regional client support issues.
• Oversee order management and enforce payment and return policies.

📋 Requirements

• 2-4 years of administrative or project management experience.
• 1-2 years in a Team Lead or Supervisor capacity preferred.
• Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems.
• Travel required up to 30% to support showrooms and teams.

✨ Nice to Have

• Passion for design and interiors preferred.
• Advanced Excel skills.

🎁 Benefits & Perks

• 🏖️ Generous PTO program including vacation, personal, and sick time.
• 🏥 Medical/dental/vision insurance.
• 💰 401k retirement savings plan.
• 🎉 Summer half days and a volunteer day.
• 📅 8 federal holidays plus a floating holiday.

📨 Hiring Process

1. 1Internal applications accepted through May 11th· N/A