💼 About This Role

You'll lead a revenue-driven Customer Success team for a fast-growing cybersecurity startup with 2M+ users. Your core impact is owning retention and expansion targets to make growth a predictable outcome.

🎯 What You'll Do

• Drive renewal governance and forecast accuracy for the team
• Coach CSMs on commercial posture and value-selling
• Run weekly renewal and expansion pipeline reviews
• Standardize expansion playbooks and renewal frameworks

📋 Requirements

• Track record in renewals and expansion in B2B SaaS
• Experience managing a revenue quota or NRR target
• Ability to coach CSMs into revenue-generating profiles
• Full professional proficiency in English and native in French

✨ Nice to Have

• Analytical mindset with pipeline and forecasting skills
• Motivated by cybersecurity mission
• Based in Paris or willing to relocate

🎁 Benefits & Perks

• 🏢 Modern office in Paris Canal Saint Martin
• 💼 Healthy financial company with strong capital efficiency
• 📈 Tripled revenue in 3 years, targeting €40M ARR in 2026
• 🎯 Clear growth goals and strong vision

📨 Hiring Process

Screening with TAM (30 min), then manager with VP Success (45 min), case study (1h), then founder (30 min).