🛠 Tech Stack

💼 About This Role

You'll provide first-contact resolution for GoDaddy's hosting and WordPress customers via chat, troubleshooting technical issues across multiple platforms. Your expertise will directly reduce customer concerns and improve processes.

🎯 What You'll Do

• Provide first-contact resolution for customer issues of moderate complexity.
• Consult with customers to match GoDaddy products to their online goals.
• Troubleshoot WordPress, cPanel, Plesk, and MySQL issues.
• Work in multiple systems including Chat, CRM, JSD, and Live Engage.

📋 Requirements

• Advanced knowledge of WordPress plugins, themes, and troubleshooting.
• Ability to use SSH to navigate hosting environments.
• Ability to access and manipulate MySQL databases.
• Experience with Linux and Windows hosting environments.

✨ Nice to Have

• Sales experience.
• Experience owning or operating a small/midsize business.
• Ability to work in a dynamic, changing environment.

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 💰 Retirement savings (401k, pension schemes)
• 📈 Bonus/incentive eligibility
• 🏥 Competitive health benefits
• 👶 Parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min