1h ago
Senior Technical Account Manager
Remote
$150,000-$180,000 / year
full-timelead RemotePublic Safety Technology
Tech Stack
Description
You'll serve as the lead technical partner for our most complex enterprise customers, ensuring reliability of **critical emergency response systems**. You'll act as a strategic consultant and mentor junior team members, driving **platform migrations** and long-term improvements. This role impacts global safety through technology.
Requirements
- **8+ years** in Technical Account Manager, Solutions Engineer, or similar role
- Expert-level experience with **APIs**, distributed systems, and cloud platforms
- Proven track record in high-uptime, low-latency environments
- Mastery in **incident management** under extreme pressure
Responsibilities
- Lead technical strategy for premier monitoring company customers
- Architect enterprise-grade call flows and failover strategies
- Proactively audit system performance and drive improvements
- Direct high-severity incident response and root cause analysis
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