1h ago

Senior Technical Account Manager

Remote

$150,000-$180,000 / year

full-timelead RemotePublic Safety Technology

Tech Stack

Description

You'll serve as the lead technical partner for our most complex enterprise customers, ensuring reliability of **critical emergency response systems**. You'll act as a strategic consultant and mentor junior team members, driving **platform migrations** and long-term improvements. This role impacts global safety through technology.

Requirements

  • **8+ years** in Technical Account Manager, Solutions Engineer, or similar role
  • Expert-level experience with **APIs**, distributed systems, and cloud platforms
  • Proven track record in high-uptime, low-latency environments
  • Mastery in **incident management** under extreme pressure

Responsibilities

  • Lead technical strategy for premier monitoring company customers
  • Architect enterprise-grade call flows and failover strategies
  • Proactively audit system performance and drive improvements
  • Direct high-severity incident response and root cause analysis
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