Description

You will oversee vendor training quality and performance across international sites, ensuring training completion, accuracy, and consistency. You'll lead Train-the-Trainer workshops, observe sessions, provide feedback, and partner with subject matter experts to update curriculum. Your work directly influences new hire readiness and post-training performance outcomes.

Requirements

• Experience working with vendor partners and maintaining structured training programs
• Experience delivering training within the security industry
• Strong understanding of adult learning principles and instructional design
• Ability to analyze performance data and inform decisions
• Willingness to travel internationally up to 30%

Responsibilities

• Oversee vendor training governance, tracking completion rates and conducting audits
• Deliver Train-the-Trainer workshops for security-focused customer service training
• Observe classroom sessions and provide feedback to improve trainer performance
• Track new hire performance and post-training metrics to identify gaps
• Partner with subject matter experts to update and localize curriculum