Description

You will lead a team of Technical Account Managers supporting Stripe's largest users in EMEA. You'll shape strategy, drive cross-functional solutions, and foster a high-performance culture to optimize user outcomes.

Requirements

• 7+ years in professional services, customer success, solutions architecture, or technical account management
• 3+ years of people management experience with senior technical ICs
• Experience with strategic accounts
• Excellent written and verbal communication
• Ability to build trust with users and lead by example

Responsibilities

• Shape strategy for Stripe's largest segment and complex engagements
• Lead a team of technical account managers
• Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services and Solution Architects
• Hire and retain top technical talent
• Analyze user feedback data to drive efficiency and quality