🛠 Tech Stack

💼 About This Role

You'll lead a strategic customer portfolio at Vixxo, owning retention and expansion across 25 multi-site accounts in retail, QSR, and automotive. You'll act as a player-coach, managing key accounts while developing a team of CSMs. This role sits on the commercial leadership team, driving executive-level relationships and zero unplanned churn.

🎯 What You'll Do

• Manage 3-5 strategic national accounts as senior point of contact
• Lead monthly business reviews and quarterly QBRs
• Identify and drive expansion opportunities across trades and geographies
• Coach and develop a team of 2-3 Customer Success account managers

📋 Requirements

• 8-12 years progressive experience in customer success or account management
• 3-5 years managing a team of CSMs or account executives
• Proficiency in Salesforce for reporting and pipeline management
• Fluency in consultative sales methodology (Challenger preferred)

✨ Nice to Have

• Experience with Gong or conversation intelligence platforms
• Multi-site customer experience in retail, QSR, or healthcare
• Background in facilities services or SaaS-enabled services

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health insurance
• 💰 401(k) matching
• 📈 Performance bonuses
• 🚗 Travel reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screening· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview with team· 60 min