Description

You will develop and implement multi-channel CRM strategies to drive customer engagement and retention for B2B brands. You'll monitor KPIs, analyze customer behavior, segment customers, and collaborate with departments to align campaigns with business objectives.

Requirements

• Experience with regulated markets
• Proven CRM experience in entertainment industry
• Knowledge of CRM systems
• Experience with data analytics and reporting tools
• Excellent communication and interpersonal skills

Responsibilities

• Develop and implement multi-channel CRM strategies
• Monitor and optimize CRM campaigns and customer journeys
• Monitor KPIs and provide reports to stakeholders
• Analyze customer behavior and segment customers
• Stay updated on industry trends and competitors