🛠 Tech Stack

💼 About This Role

You'll lead strategic relationships with enterprise customers, advising on complex compliance programs like SOC 2 and ISO 27001. Your core impact will be driving outcomes, not just adoption, by developing success plans and influencing product roadmaps. This role offers high visibility as you shape the future of compliance automation at a hyper-growth SaaS company.

🎯 What You'll Do

• Lead strategic relationships with enterprise customers, earning executive trust and becoming a go-to advisor on compliance programs.
• Drive outcomes by developing success plans, tracking KPIs, and proactively identifying risks and growth opportunities.
• Guide customers through compliance frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP.
• Own key customer journey moments including onboarding, health checks, QBRs, and tailored Mutual Action Plans.
• Translate customer voice into action by partnering cross-functionally with Product, Engineering, Sales, and Support.

📋 Requirements

• 5+ years of experience in security, compliance (GRC), or identity and access management supporting enterprise customers.
• 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within B2B SaaS.
• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP.
• Proven success managing complex enterprise relationships including executive alignment and stakeholder navigation.

✨ Nice to Have

• Experience with multi-product or regulated environments.
• Proficiency with Salesforce, Catalyst, Sigma, and Jira.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health benefits
• 📈 Equity and 401(k) matching
• 🎓 Professional development budget
• 💻 Remote-first culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min