💼 About This Role

You'll handle phone transactions and provide technical support for online banking platforms at Redwood Credit Union. Your core impact is ensuring member satisfaction by resolving inquiries and cross-selling products. You'll work onsite in Napa, California.

🎯 What You'll Do

• Answer phone calls and complete transactions accurately
• Provide basic technical support for online/mobile banking
• Cross-sell credit union products and services
• Post and balance daily work and maintain documentation

📋 Requirements

• Knowledge of office methods and procedures
• Skill in PC operation with Windows environment
• Ability to type 40 words per minute
• Ability to work a rotating schedule including Saturdays

🎁 Benefits & Perks

• 🏖️ Paid time off
• 🏦 401(k) matching
• ❤️ Health insurance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2In-Person Interview· 1 hour
3. 3Offer· 1 week