🛠 Tech Stack

💼 About This Role

You'll act as a trusted advisor for strategic customers, ensuring they derive maximum value from the OneTrust platform. You'll drive revenue retention and growth through proactive engagement and deep product expertise.

🎯 What You'll Do

• Establish relationships with customer stakeholders and executive sponsors
• Deliver proactive communication and manage escalations
• Align customer roadmap with product roadmap
• Utilize adoption metrics to identify risk and growth opportunities

📋 Requirements

• 5-6+ years in client-facing CSM or consulting role
• BA/BS in relevant subject
• Experience managing Enterprise or strategic customers
• Proficiency in SFDC and Gainsight

✨ Nice to Have

• Experience with SaaS implementations
• Track record of cross-functional engagement
• Entrepreneurial skills in a fast-paced environment

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Equity and bonuses
• 📈 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour