Description

You will manage a regional support team handling HR, IT, and finance inquiries, ensuring SLA targets and customer satisfaction are met. You'll implement best practices, mentor direct reports, and collaborate with internal and external stakeholders to drive operational efficiency.

Requirements

• Degree in International Business, Accounting, Law, HR, Finance or related
• 8-12 years in a fast-paced, deadline-oriented role
• 4 years people management in centralized shared services
• Detail-oriented with focus on quality and problem-solving
• Strong manager experience in centralized HR shared services

Responsibilities

• Manage GP-Support team in Americas time zone
• Plan and integrate industry best practices for operational efficiency
• Mentor, coach, and set performance goals for direct reports
• Achieve service delivery metrics, SLA, and customer satisfaction targets
• Collaborate with Finance, HR, IT on customer support activities