💼 About This Role

You'll assist customers using Cin7's inventory management software, responding to support tickets and live chat inquiries. You'll develop troubleshooting and communication skills in a fast-paced SaaS environment. Gain hands-on experience with SaaS customer support and inventory management integrations.

🎯 What You'll Do

• Respond to support tickets and live chat inquiries under guidance
• Troubleshoot and analyze issues to identify solutions
• Participate in proactive customer outreach including Zoom calls
• Contribute to documentation and knowledge base improvements

📋 Requirements

• Currently pursuing or recently completed a degree in Business, Commerce, Accounting, IT, or related field
• Strong problem-solving skills and eagerness to learn
• Excellent written and verbal communication skills
• Ability to manage time effectively in a fast-paced team environment

✨ Nice to Have

• Prior customer service experience
• Basic knowledge of SaaS or inventory management

🎁 Benefits & Perks

• 📚 Real-world SaaS experience
• 🤝 Supportive and dynamic team
• 🧑‍🏫 Mentorship from experienced professionals
• 🌱 Continuous improvement culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Resume Screening· 1 week
2. 2Phone Interview· 30 min
3. 3Hiring Manager Interview· 45 min