13h ago
Manager, Product Application & Customer Support
Trivandrum, India
โจ $70k-$100k / yearest.
full-timeseniorsoftware
๐ Tech Stack
๐ผ About This Role
You'll lead cloud support initiatives for a top banking platform, working with cross-functional teams to ensure seamless customer support. Your impact will drive client satisfaction and product innovation in a fast-paced environment.
๐ฏ What You'll Do
- Plan, organize, and execute projects and initiatives
- Facilitate weekly sprints and manage team workload
- Lead triage sessions with customers and partners
- Present progress reports and participate in governance meetings
๐ Requirements
- Degree in computer science or equivalent experience
- Multiple years of experience with customers and partners
- Agile and Scrum experience
- Understanding of Java-based implementations and databases
โจ Nice to Have
- Domain knowledge of banking and financial institutions
- Industry certifications in management space
- Experience with cloud concepts
๐ Benefits & Perks
- ๐๏ธ Great Place to Work certified
- ๐ฐ Competitive remuneration
- ๐ Remote/office flexibility
- ๐ Career growth opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Interviewยท 45 min
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