13h ago

Manager, Product Application & Customer Support

Trivandrum, India

โœจ $70k-$100k / yearest.

full-timeseniorsoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll lead cloud support initiatives for a top banking platform, working with cross-functional teams to ensure seamless customer support. Your impact will drive client satisfaction and product innovation in a fast-paced environment.

๐ŸŽฏ What You'll Do

  • Plan, organize, and execute projects and initiatives
  • Facilitate weekly sprints and manage team workload
  • Lead triage sessions with customers and partners
  • Present progress reports and participate in governance meetings

๐Ÿ“‹ Requirements

  • Degree in computer science or equivalent experience
  • Multiple years of experience with customers and partners
  • Agile and Scrum experience
  • Understanding of Java-based implementations and databases

โœจ Nice to Have

  • Domain knowledge of banking and financial institutions
  • Industry certifications in management space
  • Experience with cloud concepts

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Great Place to Work certified
  • ๐Ÿ’ฐ Competitive remuneration
  • ๐ŸŒ Remote/office flexibility
  • ๐Ÿ“ˆ Career growth opportunities

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Hiring Manager Interviewยท 45 min
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