🛠 Tech Stack

💼 About This Role

You'll lead a team of Enterprise and Strategic CSMs at Conga, partnering with Fortune 500 clients. You'll drive measurable outcomes for a book of business and play a vital role in revenue achievement. This role offers the chance to scale strategic playbooks and coach high-performing teams in a fast-growing SaaS environment.

🎯 What You'll Do

• Lead and grow a team of Enterprise and Strategic CSMs
• Own a portfolio of Fortune 100-500 customer accounts
• Ensure customers achieve measurable, verified outcomes
• Partner cross-functionally with Sales, Product, and Engineering

📋 Requirements

• 10+ years managing large, high-value SaaS books of business
• Proven experience leading Customer Success teams in B2B SaaS
• Experience with Fortune 100/200/500 enterprise customers
• Strong cross-functional partnership skills with Sales, Product, Support

✨ Nice to Have

• Revenue lifecycle management product experience
• Experience with Salesforce, Gainsight, Clari, Gong, Jira
• Ability to articulate product and financial value to executives

🎁 Benefits & Perks

• 🏖️ Flexible work options
• 🏥 Medical and dental insurance
• 💰 Variable incentive pay
• 📈 Competitive base salary

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min