💼 About This Role

You'll lead a team of 15-20 field service engineers, managing SLA closures and logistics for QR/soundbox devices. You'll drive distribution growth and market share in Madurai through data-driven strategies and upselling. This role offers a 360-degree impact across technology, operations, and team development.

🎯 What You'll Do

• Manage a team of 15-20 Service FSEs
• Ensure SLA closure for proactive and reactive merchant issues
• Oversee material management from hub to FSE
• Drive upselling and cross-selling opportunities

📋 Requirements

• 3-5 years of service background experience
• Experience in DTH/Broadband/Consumer Electronics industry
• Strong local market knowledge in Madurai
• Proficiency in stock handling and inventory management

✨ Nice to Have

• Graduate degree or post-graduation
• Trainer mindset and analytical skills

🎁 Benefits & Perks

• 💰 Wealth creation through stock options or bonuses

🚩 Heads Up

• Responsibilities include both team management and upselling, which may be conflicting