Description

In this role, you will manage all operational activities of the campus environment, including facilities, security, and administrative support. You will ensure efficient functioning, act as a central point for resolving issues, and implement improvements to enhance the campus experience for stakeholders.

Requirements

• Master's degree in Operations and Logistics, Facilities Management, Building Services, Engineering, or equivalent.
• 5-7 years of experience in facilities management, preferably in higher education.

Responsibilities

• Managing facilities and service providers, including vendor sourcing and contract revision.
• Preserving ALU's assets through monitoring cleanliness, maintenance, and equipment use.
• Ensuring student security through risk assessment, security patrol management, and protocols.
• Acting as point person for all departments, ensuring operations teams support on-campus events.
• Overseeing health and safety through monitoring, risk simulations, and regulatory compliance.
• Ensuring regulatory compliance of campus infrastructure (e.g., fire safety).
• Engaging with external authorities and stakeholders for campus needs.
• Liaising between service providers and students to resolve challenges.
• Coordinating building inspections and maintenance interventions.
• Managing external stakeholders including landlord and local authorities.
• Recruiting, training, and supervising interns and operations staff.
• Designing and managing ALU projects.
• Creating and documenting systems, processes, policies, and SOPs.
• Running crisis simulations and emergency procedures (e.g., fire drills).
• Formulating strategic and operational objectives for the operations department.
• Monitoring department performance and reporting to Campus Director.
• Managing campus operations budget and procurement.
• Tracking, managing, and reporting performance using data-driven methods.
• Overseeing selection, training, and succession of external partners.
• Managing service provider contracts, including KPIs and SLAs.
• Line managing operations staff and leading annual planning.