Tech Stack

Description

You will provide first-line technical support to customers, diagnose and troubleshoot issues, and document procedures. You'll collaborate with developers to improve products and maintain internal tools, ensuring efficient issue resolution and exceptional customer service.

Requirements

• 3+ years Product Support Engineer or similar experience
• Hands-on experience with Windows and Linux
• Familiarity with software development, databases, system design
• Customer service mindset and proactive approach
• Cloud programming knowledge and basic programming languages

Responsibilities

• Act as first line of support for customer issues
• Efficiently escalate complex requests to next level support
• Track, document, and route issues for resolution
• Guide customers through troubleshooting with professionalism
• Collaborate with engineering team to resolve recurring issues