💼 About This Role

You'll lead customer onboarding and product implementations for a SaaS platform in the financial crime and compliance space. You'll act as the key link between customers and internal teams, ensuring smooth translation of business and technical requirements into functional solutions. This contract role offers flexibility and autonomy.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers.
• Translate complex customer needs into configuration plans and workflows.
• Coordinate across customer success, technical, and product stakeholders.
• Track project progress, report KPIs, and manage risks and blockers.
• Configure and optimize the SaaS platform for each customer use case.

📋 Requirements

• Proven experience implementing B2B SaaS or enterprise software.
• Strong ability to manage ambiguous projects and convert requirements into plans.
• Experience working cross-functionally with technical teams like solutions engineers.
• Excellent organizational and project management skills.

🎁 Benefits & Perks

• 💻 Fully remote work with flexible hours.
• 📈 High-impact role shaping customer onboarding.
• 🏢 Enterprise-level SaaS implementations exposure.
• 🤝 Collaborative remote-first culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Recruiter Call· 30 min
3. 3Hiring Manager Interview· 1 hour