💼 About This Role

You'll join the Customer Service team of Winamax in Paris, handling inquiries from Spanish-speaking clients via email, social media, and live events. You'll act as the brand ambassador, providing exceptional support to boost player satisfaction and loyalty.

🎯 What You'll Do

• Respond to customer inquiries via email, social media, and live events.
• Resolve account issues, provide advice, and handle complaints.
• Explain promotions and help customers use gaming tools.
• Serve as brand ambassador to ensure high-quality service.

📋 Requirements

• Native Spanish speaker with impeccable written grammar.
• Available immediately and able to work shifts including nights and weekends.
• Proficiency in French or English to understand work instructions.
• Experience with online poker and sports betting websites in Spanish market.

✨ Nice to Have

• Previous experience in remote customer service for a pure player.
• Desire to turn passion for online gaming into a profession.
• Team spirit and customer service mindset.

🎁 Benefits & Perks

• 🏖️ Relocation support for candidates from Spain.
• 💰 Variable salary up to €500 bonus.
• 💻 French courses if needed.
• 📄 12-month fixed-term contract (CDD).
• 🏢 Work in Paris in a multicultural environment.

📨 Hiring Process

Submit CV and cover letter in French or English, then initial video call in Spanish, written test, and manager interview.

🚩 Heads Up

• Fixed-term contract (12 months) with shift work including nights and weekends.
• Requires passion for online gaming, which may blur personal/professional boundaries.
• Salary range not specified, only variable bonus mentioned.