🛠 Tech Stack

💼 About This Role

You'll lead a team of analysts ensuring operational efficiency for Five9's GTM teams. You'll manage the end-to-end deal approval process, ensuring compliance with pricing, discounting, and contractual guidelines. This role partners closely with Sales, Finance, Legal, and Customer Success to accelerate deal velocity.

🎯 What You'll Do

• Identify bottlenecks in deal desk process and implement improvements
• Act as primary escalation point for sales reps on complex deals
• Flag and mitigate risks related to non-standard terms and partner deals
• Collaborate on updating deal desk playbooks and support new product launches

📋 Requirements

• 5+ years in Deal Desk, Sales Operations, or Revenue Operations within SaaS
• Proficiency in Salesforce (CRM/CPQ)
• Strong analytical mindset and excellent communication skills
• Experience with partner/channel deal structures and renewal management

✨ Nice to Have

• Experience with contact center software or cloud services
• Familiarity with DocuSign CLM

🎁 Benefits & Perks

• ❤️ Health, dental, and vision coverage from day one
• 💰 401k saving plan with employer matching
• 🧠 Mental health support platform with therapy and coaching
• 📈 Employee stock purchase plan
• 🏖️ Paid Time Off, holidays, volunteer hours, and 12 weeks parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min