🛠 Tech Stack

💼 About This Role

You'll lead a team of Customer Success Managers to drive retention and engagement for home care agencies in our network. Your work will directly impact the growth of a core business priority through high levels of service and upsell opportunities. You'll collaborate cross-functionally to streamline processes and enhance team efficiency.

🎯 What You'll Do

• Lead and grow a team of Customer Success Managers to achieve retention targets.
• Implement processes driving high adoption of new programs and products.
• Build and maintain strong relationships with agency partners.
• Analyze data and create metric-based scorecards for KPI visibility.

📋 Requirements

• Proven experience managing a team of Customer Success Managers.
• Experience with CRM and dialers to drive efficiency.
• Proficiency with Excel and reporting tools for data analysis.
• Strong project management skills to prioritize and manage multiple projects.

✨ Nice to Have

• Experience in home care or healthcare industry.

🎁 Benefits & Perks

• 401(k) plus match
• 🏥 Health Insurance
• 🦷 Dental Insurance
• 👁️ Vision Insurance
• 🏖️ Paid Time Off