Tech Stack

Requirements

• User-first mindset and energized by solving difficult problems
• Excellent written and verbal communication skills
• Excellent analytical thinking and problem solving
• Prior customer service or user-facing operations experience
• Organized self-starter with passion for finding solutions

Responsibilities

• Troubleshoot complex user issues and communicate with high-value users via email and occasionally by call
• Manage business critical escalations and incidents for users
• Become expert in Stripe products to resolve user issues with context-aware support
• Work with a small portfolio of users to analyze and improve their support experience
• Analyze and optimize support documentation and processes to scale operations