🛠 Tech Stack

💼 About This Role

You'll own the full customer lifecycle for a portfolio of 80-120 accounts, driving retention and value realization through digital-first engagement and strategic touchpoints. You'll design and deliver signal-based engagement by monitoring health metrics and executing targeted campaigns. This role offers the chance to contribute to program improvement and mentor team members.

🎯 What You'll Do

• Manage a portfolio of 80-120 accounts with digital-first engagement and strategic touchpoints.
• Execute complex renewal transactions including multi-product negotiations and closing.
• Design and deliver proactive, signal-based engagement using health metrics and usage patterns.
• Collaborate cross-functionally to resolve customer issues and mentor less experienced team members.

📋 Requirements

• Proven customer success or account management experience managing portfolios independently.
• Multilingual capabilities in French, Spanish, German, or other European languages.
• Advanced proficiency with CRM (Salesforce) and CS platforms (Gainsight preferred).
• Experience with SaaS products or digital analytics tools (Contentsquare, Heap, Hotjar, or similar).

✨ Nice to Have

• Experience executing renewals or working in a renewals or sales capacity.
• Track record of creating and executing digital customer engagement campaigns.
• Experience mentoring or training team members in a CS environment.

🎁 Benefits & Perks

• 🌍 Global company with presence across 15 offices worldwide.
• 📚 Inclusive workplace where everyone learns and succeeds.
• 🤝 Community of daring, understanding, and deliberate individuals.
• 📈 Growth opportunities in a scalable role.