💼 About This Role

You'll act as the primary point of contact for clients, managing daily communication and coordinating cross-functional teams in a fast-paced SaaS environment. You'll drive customer satisfaction and retention while overseeing project scope and timelines. This fully remote role offers competitive USD salary and exposure to cutting-edge advertising technology.

🎯 What You'll Do

• Manage daily client communication via Slack, email, and CRM
• Coordinate cross-functional collaboration with design, production, and technical teams
• Oversee project scope, timelines, and deliverables
• Support onboarding processes including ad catalog configuration

📋 Requirements

• 3–5 years of client-facing experience in customer success or account management
• Experience with eCommerce clients or marketing/advertising agency environment
• Strong written and verbal English communication skills
• Ability to work US business hours (EST/PST)

✨ Nice to Have

• Interest in technology and SaaS platforms
• Experience in a fast-paced startup environment
• Bachelor's degree in a relevant field

🎁 Benefits & Perks

• 🏠 Fully remote work from anywhere
• 💰 Competitive salary paid in USD
• 🌐 International clients in a fast-growing SaaS environment
• ⚙️ Cutting-edge tools in advertising and eCommerce technology
• 🚀 Dynamic startup culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min