🛠 Tech Stack

💼 About This Role

You'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support, translating every feature launch into clear documentation while optimizing AI-driven self-service tools. Your work will directly shape how thousands of travel organizers understand and adopt our platform.

🎯 What You'll Do

• Own Help Center structure, strategy, and content quality.
• Create and maintain FAQ articles tied to product releases.
• Partner with Product and Marketing to document new features.
• Script, record, and maintain product explainer videos.
• Run recurring syncs with Sales, Product, and Support teams.

📋 Requirements

• 3-5+ years in Knowledge Management or Technical Writing in SaaS.
• Fluent in English (native or near-native).
• Experience owning Help Center using Intercom or Zendesk.
• Proven technical writing skills for complex workflows.

✨ Nice to Have

• Experience with Intercom Help Center & Fin AI.
• Background in payments, travel tech, or marketplace platforms.
• Understanding of SEO/AEO principles.

🎁 Benefits & Perks

• 🏖️ Unlimited paid time off
• ✈️ Amsterdam Program - visit HQ 2-4 weeks yearly.
• 👶 Extensive paid family leave
• 💻 Cutting-edge equipment and tools
• 🌍 Three paid volunteer days per year

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/writing assessment· 60 min