🛠 Tech Stack

💼 About This Role

You'll own client renewals and retention for agile, technology-focused brands, partnering with Account Executives to drive feature adoption and customer advocacy. Your impact will be measured by net retention targets and mutual value creation.

🎯 What You'll Do

• Own client renewals, retention, and net retention targets
• Build shared Success Plans to drive feature adoption
• Proactively analyze product usage to identify opportunities and risks
• Mentor junior colleagues and act as escalation point

📋 Requirements

• 3-6 years relevant experience in Customer Success or related roles
• Strong technical domain knowledge of SaaS, Mobile, APIs, or Marketing Automation
• Excellent communication skills in English and French
• Proven track record managing complex, high value accounts

✨ Nice to Have

• Project management certifications (PMP, Agile)
• Experience with medium/large technology companies (100-1,000 employees)

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 📈 Equity and competitive compensation
• 👨‍👩‍👧‍👦 Equal paid parental leave
• 📚 Yearly learning stipend
• 💼 Retirement and Stock Purchase Plans

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min