💼 About This Role

You'll manage patient billing inquiries and financial counseling in a healthcare revenue cycle environment. Your core impact will be helping patients understand account balances and resolve billing issues with empathy and accuracy. This role stands out for combining customer service with medical billing knowledge in a remote, full-time position.

🎯 What You'll Do

• Resolve patient billing inquiries and third-party payer issues.
• Post payments, adjustments, and maintain accurate financial records.
• Counsel patients on payment arrangements and financial assistance programs.
• Screen eligibility for Medicare or financial assistance programs.

📋 Requirements

• High school diploma or equivalent required.
• 1+ year of experience in a healthcare or medical office environment preferred.
• 1+ year of customer service experience preferred.
• Knowledge of medical billing processes or collections practices.

✨ Nice to Have

• Familiarity with medical terminology and billing codes (ICD-9, CPT).
• Understanding of collection laws and healthcare billing regulations.
• Proficiency with Microsoft Office.

🎁 Benefits & Perks

• 💰 Competitive compensation based on experience.
• 📅 Full-time, structured weekday schedule (day shift).
• 🏥 Healthcare-focused customer service environment.
• 📚 Training and support in medical billing and revenue cycle.
• 💼 Skill development in healthcare finance and patient communication.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· N/A