🛠 Tech Stack

💼 About This Role

You'll lead the entire technical delivery process for Zendesk Contact Center implementations, from discussions to go-live. Your core impact is ensuring cloud-based solutions meet technical standards and align with business goals, driving customer success. Work remotely with diverse teams to foster innovation.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center
• Lead design and configuration workshops to produce TDDs
• Configure services and deploy resources in customer AWS accounts
• Conduct technical training for customers

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting
• Experience with Amazon Connect essential
• 3+ years hands-on experience with complex cloud-based solutions
• Experience implementing and supporting AWS environments

✨ Nice to Have

• Experience integrating contact center solutions
• Strong programming skills in AWS Lambda and Python

🎁 Benefits & Perks

• 🕒 Flexible work hours
• 🏠 Remote work option
• ⚖️ Work-life balance culture
• 📈 Professional growth support
• 🏆 Diversity and inclusion efforts

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min