💼 About This Role

You'll join Middesk's Customer Experience team to ensure customers find value in our product by answering questions and troubleshooting issues. You'll become a product expert and handle inquiries via email, video, and phone. This role requires onsite presence in SF five days per week and offers a chance to impact product development through customer feedback.

🎯 What You'll Do

• Become a product expert and go-to resource for customers
• Handle customer questions from start to finish autonomously
• Use email, video, and phone to help customers optimize product use
• Contribute to internal and external documentation

📋 Requirements

• Bachelor's Degree or equivalent work experience
• Flexibility with changing job duties
• Time management and prioritization skills
• Proactive communication across multiple time zones

✨ Nice to Have

• Excellent research and critical thinking skills
• Process and solution orientation with attention to detail

🎁 Benefits & Perks

• 💰 Equity

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min

🚩 Heads Up

• Requires 5 days onsite in SF, no remote flexibility
• Salary listed as hourly but role is full-time; ambiguity in compensation structure