🛠 Tech Stack

💼 About This Role

You'll serve as the primary liaison for partner accounts, ensuring seamless collaboration across Sales, Support, and Product teams. You'll drive partner satisfaction and business growth through strategic reviews and issue resolution. This role offers the chance to work with cutting-edge CX technologies at a market-leading company.

🎯 What You'll Do

• Build multi-level relationships with partner executives and managers.
• Lead strategic business reviews and feedback sessions.
• Coordinate internal resources to resolve partner issues.
• Monitor billing accuracy and contract compliance.

📋 Requirements

• 5+ years in account/partner relationship management.
• 3+ years managing enterprise accounts post-sale.
• Strong communication and presentation skills across all levels.
• Technical proficiency in contact center environments.

✨ Nice to Have

• In-depth knowledge of NICE CX products.
• Experience with contact center technologies and trends.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO (NiCE-FLEX hybrid model).
• 💼 Flexible work (2 days office, 3 days remote).
• 📈 Career growth opportunities across roles and locations.
• 🏥 Comprehensive benefits (implied by company size).

📨 Hiring Process

Estimated timeline: 3-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Partner Interview· 60 min