🛠 Tech Stack

💼 About This Role

You'll lead a team supporting complex customer issues and drive team performance at ADESA, a Carvana-owned auto auction company. Your impact will include identifying root causes of service misses and implementing system improvements.

🎯 What You'll Do

• Monitor team metrics and provide real-time guidance.
• Handle complex customer escalations to ensure resolution.
• Identify root causes of SLA misses and system gaps.
• Guide onboarding and training for new hires.

📋 Requirements

• 2+ years of team leadership and performance management.
• High School diploma or equivalent required.
• Coaching and mentorship abilities with a coach's mindset.
• Problem-solving and escalation management skills.

✨ Nice to Have

• Bachelor's degree preferred.
• Experience with Salesforce, Playvox, or Amazon Connect.
• Familiarity with Google Suite.

🎁 Benefits & Perks

• 🏖️ Paid Time Off including holidays.
• 🎓 Education reimbursement programs.
• 💰 Matching 401(k) contributions.
• 📈 Career path opportunities for growth.
• 🏥 Quality health benefits.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 1 hour