🛠 Tech Stack

💼 About This Role

You'll provide phone and email support to luxury fashion customers, handling pre- and post-sale inquiries for a global marketplace. Your core impact is delivering a high-end customer experience through quick resolution and team collaboration.

🎯 What You'll Do

• Handle customer inquiries via email and phone for pre- and post-sale
• Ensure satisfaction metrics through quality monitoring and fast response
• Track individual performance to continuously improve service quality
• Collaborate with related teams to resolve customer demands

📋 Requirements

• Verbal and written communication skills
• Customer service experience over the phone
• Computer proficiency with quick navigation across tools
• Basic Microsoft Office skills (Excel and Word)

✨ Nice to Have

• English communication skills
• Experience handling critical cases
• Team-oriented mindset with idea sharing

🎁 Benefits & Perks

• 🏥 Health and dental insurance
• 🍽️ Meal and transportation vouchers
• 🏋️ Gym access
• 👶 Childcare reimbursement
• 🛍️ Discounts on Farfetch and Browns Fashion