18h ago
Technical Account Manager
Concord, NH
โจ $110k-$140k / yearest.
full-timesenior Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll partner with a portfolio of customers to achieve long-term goals, building strong relationships and adapting to evolving product offerings. Your core impact will be coaching clients on technical needs, new feature adoption, and model optimization. This role stands out for supporting clients' unique technical needs throughout their software lifecycle journey.
๐ฏ What You'll Do
- Manage and nurture a designated client portfolio.
- Review impact of new features against customer needs.
- Configure Varicent solutions based on customer requirements.
- Generate monthly performance and support metric reports.
- Analyze usage data to identify remedial actions.
๐ Requirements
- 7+ years of experience in IT Consulting or Enterprise Software Implementation
- Bachelor's Degree in a technical field or related business discipline
- Experience with SQL and relational databases
- Technical data skills including data manipulation
โจ Nice to Have
- Hands-on experience with Varicent software products
๐ Benefits & Perks
- ๐๏ธ Unlimited PTO
- ๐ฅ Health insurance
- ๐ 401k matching
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter callยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Technical interviewยท 60 min
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