18h ago

Technical Account Manager

Concord, NH

โœจ $110k-$140k / yearest.

full-timesenior Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll partner with a portfolio of customers to achieve long-term goals, building strong relationships and adapting to evolving product offerings. Your core impact will be coaching clients on technical needs, new feature adoption, and model optimization. This role stands out for supporting clients' unique technical needs throughout their software lifecycle journey.

๐ŸŽฏ What You'll Do

  • Manage and nurture a designated client portfolio.
  • Review impact of new features against customer needs.
  • Configure Varicent solutions based on customer requirements.
  • Generate monthly performance and support metric reports.
  • Analyze usage data to identify remedial actions.

๐Ÿ“‹ Requirements

  • 7+ years of experience in IT Consulting or Enterprise Software Implementation
  • Bachelor's Degree in a technical field or related business discipline
  • Experience with SQL and relational databases
  • Technical data skills including data manipulation

โœจ Nice to Have

  • Hands-on experience with Varicent software products

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited PTO
  • ๐Ÿฅ Health insurance
  • ๐Ÿ“ˆ 401k matching

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter callยท 30 min
  2. 2Hiring manager interviewยท 45 min
  3. 3Technical interviewยท 60 min

[email protected]

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