🛠 Tech Stack

💼 About This Role

You'll own our Self-Service Ecosystem, using AI and CRM automation to reduce customer inquiries. Your primary impact is prototyping experimental AI workflows and improving Salesforce processes. It's a career launchpad role with hands-on AI building.

🎯 What You'll Do

• Design and pilot experimental AI workflows for customer friction points.
• Identify and implement Salesforce workflow improvements for automation.
• Handle high-level technical escalations to update AI and Knowledge Base.
• Create automated training modules and QA frameworks for offshore partners.

📋 Requirements

• 1-2 years in technical support or helpdesk environment.
• Ability to rewrite technical errors into clear, non-technical solutions.
• Understanding of Salesforce's backend and data flow.
• Logic-first mindset for building If/Then workflows.

✨ Nice to Have

• Experience using or experimenting with AI or vibe coding.
• Knowledge of Knowledge Base optimization for LLM retrieval.

🎁 Benefits & Perks

• 🏖️ Innovative PTO with lots of time and space for self-care.
• 🏥 Competitive health benefits that start on day one.
• 📚 Professional learning and development for all role levels.
• 🖥️ Flexible, remote first work environment.
• 🚀 Chance to work with new tech like generative AI.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min