🛠 Tech Stack

💼 About This Role

You'll own a high-value portfolio of SMB customers at Perk, building strategic partnerships to drive satisfaction, retention, and expansion. Your core impact will be delivering data-driven insights through Quarterly Business Reviews and ensuring clients maximize the Perk platform. This role stands out for its blend of consultative growth and operational excellence in a hyper-growth SaaS environment.

🎯 What You'll Do

• Own a high-value portfolio of SMB customers, building multi-threaded relationships.
• Conduct consultative Quarterly Business Reviews using advanced data analytics.
• Identify upsell and expansion opportunities by understanding customer business goals.
• Act as a product advocate ensuring clients adopt new features that drive ROI.

📋 Requirements

• 3+ years in B2B Account Management or Customer Success (SaaS preferred).
• Proven track record of hitting retention and expansion targets.
• Exceptional presentation skills and ability to translate complex data into narratives.
• Comfortable with Excel/BI tools and data-driven value proof.

✨ Nice to Have

• Additional European languages are a significant advantage.
• Experience in hyper-growth environments.

🎁 Benefits & Perks

• 💰 Competitive compensation and equity ownership in Perk.
• 🏖️ 20 vacation days plus 12 public holidays.
• 🏥 Three medical plans to choose from with HSA option.
• 🦷 Dental, vision, and Wellhub gym subscription.
• 👶 12-16 weeks paid parental leave.