🛠 Tech Stack

💼 About This Role

You'll lead scalable customer success strategies for a high-growth technology organization, driving retention, adoption, and expansion across commercial and mid-market segments. This role combines strategic leadership with AI-powered digital engagement to optimize customer outcomes and team efficiency.

🎯 What You'll Do

• Drive gross and net revenue retention across commercial and mid-market segments.
• Design and optimize scalable customer success models and engagement workflows.
• Lead implementation of CRM, CSP, and AI-driven solutions for customer engagement.
• Hire, mentor, and lead a high-performing customer success organization.

📋 Requirements

• 8+ years in Customer Success, Account Management, or go-to-market leadership.
• 5+ years leadership experience managing customer-facing teams in high-growth environments.
• Proven success managing commercial or mid-market segments at scale.
• Track record of achieving retention and expansion metrics including GRR and NRR.

✨ Nice to Have

• Experience implementing AI-driven programs for customer experience improvement.

🎁 Benefits & Perks

• 💰 Competitive Earnings: $132,160-$188,800 USD plus performance bonus and equity.
• 🏖️ Flexible Remote Work: Remote, hybrid, or office-based arrangements supported.
• 🏥 Comprehensive Coverage: Medical, dental, health plans, parental leave, wellness support.
• 📚 Professional Development: Stipend and ongoing learning opportunities.
• 🚀 Innovative Environment: Work on AI-driven customer engagement initiatives.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min