💼 About This Role

You'll drive customer value and retention for Canary's hospitality AI platform, serving 20,000+ hoteliers globally. You'll own a book of mid-market accounts, ensuring smooth onboarding and expansion. This role offers the chance to work with top hotel brands and join a fast-growing series B company backed by Y Combinator.

🎯 What You'll Do

• Lead client onboarding including requirements gathering and webinars
• Partner with clients to drive product adoption and value
• Manage key stakeholder relationships and identify growth opportunities
• Proactively expand book of business with Sales team

📋 Requirements

• Bachelor's degree (BS/BA)
• 2-3 years of account management or customer success in B2B SaaS
• Strong understanding of customer success methodologies
• Excellent communication and presentation skills

✨ Nice to Have

• Familiarity with hotel or hospitality industry
• Experience with complex technical challenges

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive compensation including equity
• 🏥 Health insurance (medical, dental, vision)
• 📈 401k matching
• 🏢 Hybrid work model in NYC

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min