Description

You will lead post-onboarding success for mid-market and strategic accounts, driving retention, product adoption, and customer satisfaction by managing specialized teams and collaborating with cross-functional partners.

Requirements

• 5+ years managing Customer Success teams in SaaS
• Experience implementing products in large organizations
• Proven success in managing complex customer relationships
• Strong leadership and team development skills
• Strategic mindset with focus on customer outcomes

Responsibilities

• Own post-onboarding stage for mid-market and strategic accounts
• Lead and mentor three customer success teams
• Drive customer retention and gross retention
• Ensure product adoption from C-suite to frontline employees
• Monitor KPIs including retention and adoption rates