Tech Stack

Description

As a Customer Success Manager, you'll build strong relationships with defence and intelligence customers in the EMEA region, drive product adoption, and ensure contract renewals. You'll act as a trusted advisor, leveraging domain expertise in remote sensing and geospatial imagery to help clients realize value from Planet's satellite data platform.

Requirements

• 4+ years in Customer Success, account management or similar
• Bachelor's degree in relevant field
• Experience managing customer relationships or projects in defence
• Professional working proficiency in English and Arabic
• Ability to travel internationally

Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand usage and adoption of products
• Onboard and train new clients
• Co-own contract renewal with sales
• Provide excellent customer experience and timely solutions