🛠 Tech Stack

💼 About This Role

You'll own the creation and maintenance of Harvey's Help Center, empowering customers to self-serve effectively. Your work will directly improve the support experience and ensure every article reflects a consistent, trusted voice. You'll collaborate cross-functionally to keep content aligned with product launches and customer needs.

🎯 What You'll Do

• Create and maintain Help Center articles and how-to guides.
• Revise content alongside product releases for accuracy.
• Translate complex workflows into step-by-step documentation.
• Enhance articles with visuals and consistent formatting.

📋 Requirements

• 3-4+ years creating knowledge content for SaaS products.
• Experience working in fast release cycles within a startup.
• Background in customer service or support workflows.
• Excellent writing and editing skills for non-technical audiences.

✨ Nice to Have

• Light graphic design or multimedia editing skills.
• Experience with content management systems (e.g., Notion, Confluence).
• Experience with AI-driven workflows.

🎁 Benefits & Perks

• 💵 Competitive compensation $94K-$126K + equity + bonus.
• 🏢 Hybrid work in San Francisco.
• 🧑‍💻 Professional growth in a fast-scaling company.
• 🏥 Equal opportunity employer with accommodations.