💼 About This Role

You'll solve complex issues for members and providers as a subject matter expert on Oscar's Member Provider Escalations team. You'll manage a caseload, coordinate with production teams, and improve the member and provider experience. This remote role supports Oscar's mission to reimagine health insurance.

🎯 What You'll Do

• Handle inbound/outbound calls and secure messages
• Manage queue work and assigned caseload
• Identify, investigate, and resolve issues within SLAs
• Collaborate with colleagues to identify trends and roadblocks

📋 Requirements

• 1+ years in customer support, healthcare, tech or related
• Experience in fast-paced environment
• 6+ months of member and customer service experience
• 1+ year of escalations experience in customer service

✨ Nice to Have

• 1+ years of claims experience
• Bilingual Spanish
• Bachelor's degree

🎁 Benefits & Perks

• 🏥 Medical, dental, vision insurance
• 🗓️ 11 paid holidays
• 🏖️ 15 days vacation accrual per year
• 👶 Paid parental leave
• 💰 401(k) plan participation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min