🛠 Tech Stack

💼 About This Role

You'll lead cloud-based contact center implementations for high-profile customers, taking ownership from initial discussions through go-live. Your expertise will guide clients in deploying Amazon Connect solutions that align with business goals. This role offers remote flexibility and collaboration with diverse teams.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center
• Lead design workshops and produce Technical Design Documents
• Configure AWS services using Amazon Connect, CloudFormation, Lex
• Conduct technical training and knowledge transfer sessions

📋 Requirements

• 3+ years customer-facing experience in technical support or consulting
• Experience with Amazon Connect is essential
• 3+ years hands-on experience with complex cloud-based solutions
• AWS Lambda and Python programming skills

✨ Nice to Have

• Experience integrating contact center solutions
• Experience automating deployments

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote work option
• ⚖️ Work-life balance culture
• 📈 Professional growth and development support
• 🤝 Community initiatives through Social Impact team
• 🌍 Diversity and inclusion efforts

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min