💼 About This Role

You'll lead customer service operations for Coupang's Taiwan expansion, driving customer-centric strategy and operational optimization. Your impact includes building scalable processes and cross-functional improvements to wow customers.

🎯 What You'll Do

• Lead and develop managers
• Analyze operational performance and customer behavior
• Drive customer-centric improvement initiatives
• Lead new operational projects and process optimization

📋 Requirements

• Think strategically beyond daily execution
• Build scalable operational processes and frameworks
• Lead new projects from planning to execution
• Use data and customer insights to influence direction

✨ Nice to Have

• Experience in customer service operations
• Project management capability
• Managing managers and cross-functional initiatives

🎁 Benefits & Perks

• 🏖️ Paid time off
• 🏥 Health insurance
• 📈 Career development

📨 Hiring Process

Estimated timeline: 3-6 weeks

1. 1Application Review· 1-2 weeks
2. 2Phone Interview· 30-45 min
3. 3Onsite Interview· Half day
4. 4Offer· 1 week

🚩 Heads Up

• Role mixes management and strategy without clear boundaries