💼 About This Role

You'll define the customer's experience through service and focus at a veterinary emergency hospital. You'll ensure personalized, memorable interactions for pet owners during stressful visits. This role offers unparalleled growth opportunities in a Great Place to Work® certified environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, by phone, or online.
• Oversee customer communications and route urgent medical calls to doctors.
• Deliver personalized experiences and find creative ways to say 'yes'.
• Process payments accurately while protecting personal and financial information.

📋 Requirements

• 2+ years of experience in a customer service role.
• Advanced knowledge of computer programs and practice management software.
• Highly organized with strong attention to detail.
• Availability to work nights, weekends, and holidays on a rotating basis.

✨ Nice to Have

• High emotional intelligence and ability to read a room.
• Experience in a fast-paced or high-stakes environment.
• Familiarity with veterinary or healthcare settings.

🎁 Benefits & Perks

• 💰 Competitive compensation including base and 401K match.
• 🏥 Comprehensive health benefits starting day one, including free therapy.
• 📚 Unlimited CE with travel stipend ($2,500/year for full-time credentialed VEGgies).
• 👶 Paid parental leave up to 12 weeks at 100% salary.
• 🩺 Clinical student loan repayment assistance.